Dear folders support team,
I hope this message finds you well.
I am writing to express my sincere thanks for your assistance in resolving the issue with my recent order. I initially had concerns about the transaction due to a request for a direct bank transfer, which seemed suspicious. However, after receiving your explanation regarding the Shopify platform's security checks and the risk management procedures, I now understand that the situation was handled appropriately.
I am also grateful to inform you that the funds have been successfully returned to my credit card, and I appreciate your prompt response and support in resolving this matter.
Thank you once again for your professionalism and for clearing up my concerns. I look forward to doing business with you in the future.
Best regards,
Mary