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Shipping

We deliver nationwide as long as we have courier or truck access. However, the Chatham Islands, Great Barrier Island, and Stewart Island are a little more problematic. Please contact us in this case to see what we can do.  We are certainly able to deliver to a freight forwarder arranged by the customer.

Overseas Orders: While you can place an order online from overseas, we are only able to delivery to valid New Zealand addresses and you will be required to provide both a New Zealand address and valid New Zealand contact details during the checkout process or alternatively give us a call.

Cost of delivery

Check the product page for shipping rates for individual products. Identical shipping rates combine but different shipping rates add. For instance a large appliance may be $89 and a small accessory $3.50. Total shipping would be $92.50 since these are likely to be shipping separately. Two items both in the $3.50 rate will combine however.

Delivery times

We do our best to get you your order as fast as possible. It often depends what time of the day you order, where you live, and whether it is a courier pack, or a truck delivery.  It can be overnight to normally 3-5 working days depending on the circumstances. Rural addresses may take a day or two extra. We will always communicate with you keeping you fully informed. 

Large delivery items
You will receive email notification when your order has been processed and a call from our team will follow to confirm delivery. If you have any specific requirements or dates and times please advise us immediately and we will attempt to accommodate your request. Please also provide us with a reliable phone number as you will receive a call, or text message, booking a time. Please reply promptly. 

Small delivery items
Our team will dispatch the item out to you on the next available courier.  You will receive notification when your order has been processed and you will also receive an email when your order is dispatched via CourierPost to advise you that the item is on its way.

Note: In the unlikely event there is a stock issue our customer service will immediately contact you with expected delivery times, any alternatives we can offer, and if you do not wish to wait will arrange an immediate refund. 

Click and Collect
If you are local, or happy to drive up to Kaitaia. You will receive notice of when your order has been processed and when it is available to pick up. You will not be charged a delivery fee. Products may only be picked up from Folders upon presentation of valid New Zealand photographic ID and an order number. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:

   • New Zealand Driver's licence
   • Passport
   • 18+ card

After placing your order, you will be contacted when your order is available to pick-up. 

Order tracking

We use CourierPost for our small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the courier post website: www.courierpost.co.nz

For large item deliveries, you will be contacted by our team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact us on 0800 156 678 during normal business hours.