We are pleased to offer a 'Click and Collect' service at select locations. You can pick up your orders from our retail store at 15 North Park Drive in Kaitaia or from one of our newly established collection centers in Auckland—one in Hobsonville (West) and another in Penrose (East). Due to growing demand, we plan to expand this service to additional locations across the country in the near future.
How it Works: To utilise our 'Click and Collect' service, simply place your order online as usual. During the checkout process, when you reach the ‘Shipping Method' screen, select the ‘Click & Collect’ option.
Opting for 'Click and Collect' means you won’t be charged a delivery fee. When you select this option, any delivery charges are automatically removed from your shopping cart.
Cost & Timings: The 'Click and Collect' service is entirely free of charge! If your item is not in stock at the time of your order, we will arrange for a new unit to be brought in. Orders from our suppliers typically take 2-4 working days, and you will be notified as soon as your item is ready for collection.
Pick-Up Criteria: Once your order is ready, you will be contacted to arrange pick-up. Please note that products can only be collected upon presentation of a valid New Zealand photographic ID along with your order number. The following forms of ID are accepted:
- New Zealand Driver's Licence
- Passport
- 18+ Card
Please ensure the person collecting the order presents one of these forms of identification.