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Welcome to Furniture By Design At Folders

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Frequently Asked Questions About Furniture By Design

Is Furniture by Design based in New Zealand?

Furniture by Design is a New Zealand company that sources and imports high-quality furniture collections for the NZ market. Folders is an approved stockist and we distribute nationwide.

What is the quality of your products?

The furniture is designed for long-lasting performance and use quality materials and craftsmanship. In fact with affordable prices they are considered great value.

What is the warranty policy?

There is a two year warranty on timber and upholstered furniture covering manufacturing defects. Warranties do not cover normal wear and tear, damage from misuse, accidents, neglect, or external causes. Inspect your furniture on arrival. Report any damage or defects within 48 hours of delivery. Your rights under the Consumer Guarantees Act (CGA) still apply regardless of warranty offerings

Do you stock locally, or do items take long to ship?

Stock is held in New Zealand and aim for fast dispatch of in-stock items. For in-stock products, orders are processed and dispatched within approximately 2 working days (Monday – Friday). If you have ordered multiples of the same product and we do not have the number you have requested we will immediately contact you with the next arrival date or offer you a prompt refund.

What materials do you use / are they ethically sourced?

All furniture is sourced from trusted suppliers and aim for high standards of material and craftsmanship.

Do you deliver to remote / rural areas, and what are the delivery costs?

We do deliver throughout New Zealand, but surcharges apply for rural or remote locations. For the more difficult locations like Great Barrier or Stewart Island special conditions may apply. We will contact you to discuss options. When your order is dispatched, we’ll send you a tracking number so you can monitor progress.

What styled collections do you offer?

Furniture by Design covers a broad range of styles, including Scandinavian, Modern, Industrial, Japandi, Mid-Century, and Traditional designs

Will the colour / finish in photos match exactly what I receive?

We strive for accurate product photography, but differences can arise due to lighting, screen calibration, and natural variations in materials. Natural variations in wood grain, texture, knots, or shade are expected and are not defects.

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